COVID-19 Concerns: Update from Andrew Faulkner

First and foremost— the health, safety, and well-being of our clients and employees remain our highest priority. The past week has been a stressful one for businesses across the US, in all sectors, as new cases of COVID-19 have been confirmed.

First and foremost— the health, safety, and well-being of our clients and employees remain our highest priority. The past week has been a stressful one for businesses across the US, in all sectors, as new cases of COVID-19 have been confirmed. Multiple states have already responded quickly to these new developments, and our Staley Technologies team and executive leadership take COVID-19 Coronavirus concerns very seriously.

In response, we are navigating this situation by following the guidance of the CDC. We are committed to staying aligned with industry protocol, making prudent decisions, and adapting as new information emerges.

Effective tomorrow, Stage 2 of our business continuity plan will be enacted to avoid disruption in service and to ensure proper precautionary steps are adhered to during this emerging health crisis.

Stage 2 Additional Precautions

Stage 2 of our business continuity plan includes all non-essential office personnel working from home, as well as increased practices and procedures in support of our ongoing projects. All phones are forwarded to team members working from home, and our 2/47 Support Center remains open.

  • Commitments to our break/fix service customers through our on-site service team will be honored.
  • Associates will be armed with information to navigate interactions with people potentially exposed to the virus.
  • All non-essential travel (trade shows, large meetings, events, social activities) is postponed.

The checklist our arriving technicians follow will expand to include these precautions:

  • If you have symptoms including fever, coughing, or shortness of breath, do not go to work. Immediately isolate yourself from other people, follow the latest CDC guidelines for further treatment, and, as soon as possible, inform your supervisor.
  • Wash hands frequently and thoroughly. If soap and running water are not immediately available, use alcohol-based hand rubs containing at least 60% alcohol.
  • In food-service environments, pay special attention to food preparation surfaces. Do not place tools on these surfaces and avoid contact if at all possible.
  • Adhere to sneezing and coughing etiquette guidelines.
  • Use disinfectant wipes to wipe down your work area and tools.
  • In the work vans, wipe down the steering wheel, dashboard (radio), and door handles.
  • Comply with any on-site protocol our customer has put in place for their vendors around virus prevention. 

Limiting the impact.

While safety is paramount, we also remain committed to limiting the business impact of this pandemic. Despite the unprecedented circumstances, we are still prepared to meet the service expectations of our clients. Staley professionals can work anytime from anywhere through secure technology, redundancy in our capabilities in each of our geographic regions, and multiple lines of communication.

Above all, our commitment is to continue to serve you well while ensuring the health and well-being of our associates. We will keep you updated with how we will respond, regroup and recover from this period.

This is a challenging time that comes with an opportunity for a positive impact. We can get through this together.

Andrew Faulkner, CEO

We are committed to transparency. Discover our response plan and business continuity strategy.

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