24/7 Emergency Service & Repair
When your network systems experience problems, you need an immediate solution. Staley offers a 24/7 support center available to ensure each project is managed efficiently.
Staley completes close to 3,000 service calls each year across 48 states and has the ability to serve Canada and Puerto Rico. Because of our quick response time, our highly-trained technicians are able to diagnose and solve issues with minimal downtime for the business.
Emergency Service
Problems can arise with technology at any time for both retail and hospitality. That’s why Staley has a 24/7 support desk available to support your projects, staffed every day of the year by friendly professionals who are ready to solve the problem. Whether you need help troubleshooting or a technician dispatched, our support team is on call to assist.
We are skilled and proficient in several platforms, including but not necessarily limited to:
- POS Systems - NCR Aloha and Counterpoint support
- Microsoft Windows
- Server Administration
- Networking (LAN, WAN, Wireless, VoIP, DHCP, DNS, TCP/IP)
Maintenance Agreements
- 24/7 Service
- A dedicated service staff
- A singular email for service requests
- A priority system to ensure that your urgent needs are dealt with quickly
- Optional monthly business reviews
On-Call Technical Support
When your network systems experience problems, you need on-call technical support. Staley offers clients access to our 24/7 Support Center, staffed every day of the year by courteous and highly-trained professionals, who are ready to help solve your problems and ensure each project is managed efficiently.
Our on-call technical support is located at our headquarters in Little Rock, Arkansas, and is outfitted to perform first-line support on our clients’ software, hardware, and other in-store technology. We’re able to work nationwide at restaurants and retail locations.
Whether you need help troubleshooting or smart hands on-site, our support team is on call to assist.
Staley’s Call Center resolves almost 15,000 service calls annually.
